Terms and Conditions
Welcome to B. Tree Gems! These terms and conditions outline the rules and regulations for the use of the B. Tree Gems Website, located at btreegems.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use btreegems.com if you do not agree to take all of the terms and conditions stated on this page.
1. Wholesale Gem Purchases
1.1 Eligibility: Wholesale purchases are available only to businesses with a valid resale license or tax ID.
1.2 Pricing: All prices are listed in USD and are subject to change without notice.
1.3 Payment Terms: Payment is due at the time of order placement unless otherwise agreed upon in writing.
1.4 Shipping: Shipping costs will be added to the invoice and are the responsibility of the buyer.
1.5 Inspection and Acceptance: The buyer must inspect all goods upon receipt and notify us within 5 days of any defects or discrepancies.
2. Custom Jewelry Piece Warranties
2.1 Warranty Coverage: Custom jewelry pieces are warranted against defects in materials and workmanship for a period of 30 days from the date of purchase.
2.2 Exclusions: This warranty does not cover damage due to misuse, alterations, or unauthorized repairs.
2.3 Claims: Warranty claims must be made by contacting us at chapandmaam@gmail.com with proof of purchase and a description of the defect.
2.4 Remedies: At our discretion, we will repair or replace the defective item. If a replacement is not available, we will issue a refund.
3. Specimen Carvings
3.1 Product Description: Specimen carvings are unique pieces, and variations in color, size, and appearance are normal.
3.2 Custom Orders: Custom specimen carvings require a 50% deposit and are non-refundable once production has started.
3.3 Delivery Time: Delivery times for custom orders will be provided at the time of order confirmation.
4. Finished Jewelry Return Policies
4.1 Return Eligibility: Finished jewelry items may be returned within 5 days of receipt for a refund or exchange.
4.2 Return Process: To initiate a return, contact us at chapandmaam@gmail.com for a return authorization number. Returns without prior authorization will not be accepted.
4.3 Condition: Items must be returned in their original condition, with all packaging and documentation.
4.4 Refunds: Refunds will be processed within 5 days of receipt of the returned item and will be issued in the original form of payment.
4.5 Exclusions: Custom jewelry pieces and engraved items are not eligible for return unless defective.
Refund Policy
At B. Tree Gems, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Wholesale Gem Purchases
1.1 Eligibility: Wholesale gem purchases are final and not eligible for return or refund unless there is a defect in the product.
1.2 Defects: If you receive a defective item, contact us within 5 days of receipt to arrange for a return or exchange.
1.3 Process: To report a defect, please email us at chapandmaam@gmail.com with your order number, a description of the defect, and any relevant photos.
2. Custom Jewelry Pieces
2.1 Returns: Custom jewelry pieces are made to order and are non-refundable unless defective.
2.2 Defects: If there is a defect in your custom piece, please contact us within 5 days of receipt.
2.3 Remedies: We will repair or replace defective custom jewelry pieces. If a replacement is not possible, a refund will be issued.
3. Specimen Carvings
3.1 Returns: Specimen carvings are not eligible for return due to their unique nature unless they arrive damaged.
3.2 Damage Claims: If your specimen carving arrives damaged, please contact us within 5 days with photos of the damage.
3.3 Resolution: We will arrange for a replacement or issue a refund for damaged specimen carvings.
4. Finished Jewelry
4.1 Return Period: Finished jewelry items can be returned within 5 days of receipt for a refund or exchange.
4.2 Condition: Items must be returned in their original condition with all packaging and documentation.
4.3 Process: To initiate a return, contact us at chapandmaam@gmail.com for a return authorization number.
4.4 Refunds: Refunds will be processed within 5 days of receiving the returned item and will be issued in the original form of payment.
4.5 Exclusions: Custom jewelry pieces and engraved items are not eligible for return unless defective.
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